support services

Support Services for Continuous Hassle-Free Operations

Users get stuck. Devices break. But business must go on! nfrastructure makes it all better with support for your equipment, LAN, WAN and the people who use them.

We offer remote or on-site help desk from qualified, trained professionals. Plus we are authorized warranty repair and support providers for IBM, Dell, Gateway, HP, Lenovo, Cisco and other hardware vendors.

Support Services Provided

• Phone and e-mail help desk
• WAN and LAN support
• Level 1-2-3 support
• Network operations
• Security operations
• On-site services
• Incident management

Advantages of working with nfrastructure

• State-of-the-art Command Center. With the big screen showing all incidents and status. That means instant communication, prompt response, nothing slipping through the cracks.
• Service desk software. Tracks all incidents that trigger trouble calls including incident details, actions/resolutions, history and other related information.
• Knowledge management. Our software includes a knowledge base to quickly resolve field incidents, leading to fewer user disruptions and lower risk.
• Certified and trained technical professionals. The people who provide support know support. That means fast service done right the first time.
• Authorized warranty service. We have relationships with all major hardware vendors, including IBM, Dell, Gateway, HP, Lenovo, Cisco and others, reducing your points of contact and making support simpler for you.